In the wake of tragic events, managers play critical roles in the recovery process for individuals and the community. Important leadership activities include listening and understanding the emotions and needs of the community; designing communications to answer questions and offer reassurance; and fostering community rituals that help the community move forward.
It is important to understand that recovery takes time, and that the process is not linear – new issues are likely to present at different phases. We encourage our managers to visit the following site: http://hrweb.mit.edu/resources/support. You will find information, resources and tips that may help guide and support you and your efforts.