The Graduate Assistance and Information Network FAQs

The Graduate Assistance and Information Network FAQs

Find answers to common questions about MIT GAIN below.

How can MIT GAIN help me?

MIT GAIN is a free and confidential service for all MIT graduate students and their household members. It connects you to specialists who can help you with many life concerns. You may request consultations, personalized research and referrals related to finding a lawyer, a financial planner or help with relocation, child care, pet care, moving services, home repair and cleaning services, fitness programs and trainers, and anything else on your to-do list.

MIT GAIN consultants are available 24/7 to talk with you, provide immediate assistance, and help you with customized research and resources. You can use the services any time and anywhere. Just call GAIN at 844-MIT-GAIN (844-648-4246).

What are some reasons I would reach out to MIT GAIN?

MIT provides GAIN for all graduate students and their household members to support well-being and life balance. The program offers confidential consultations and personalized research and referrals for many life concerns. You can reach out to GAIN for:
  • Legal Assistance  Free, 30-minute legal consultation with an attorney; referrals are provided, if needed.
  • Financial Consultation: Help with debt management, budgeting, and financial planning.
  • Child Care Resources Research and referrals for finding child care.
  • Parenting Resources: Research and referrals for parents-to-be and parents with children of any age.
  • School/Summer Camp Resources:  Research and referrals for children in grades K–12
  • Daily Living Resources:  Targeted research and referrals for pet sitting, relocation services, home repair services, and more.
  • Nutrition Consultation: Support from a nutritionist on weight management, healthy eating, child-friendly meals, and other dietary concerns.
  • Career Assessment: Interest testing, career exploration services, and time management support.

What happens when I call MIT GAIN?

Welcome –Your call will be promptly answered 24/7 by a GAIN staff member. In addition, email and Live Chat assistance is available during work hours (8:30 am – 5:00 pm ET).

Questions – A specialist will explain GAIN and its confidentiality policy, then ask you some questions about your situation. His or her goal is to understand your needs and identify the type of support that will be most helpful to you.

Support – Based on your needs, a specialist will work with you until the appropriate assistance is obtained. This could include research related to issues or resources, or referrals to local service providers, and other experts.

Follow-up – MIT GAIN staff will always follow up with you to ensure that your needs have been met and to ask if there is anything else they can do for you. The ultimate purpose of MIT GAIN is to help you manage the challenges and demands that interfere with your ability to be focused at home, at school, or in the lab.

Can I use MIT GAIN for more than one concern?

We encourage you to use GAIN whenever the need arises. You can call for multiple concerns—at the same time or at different times—whether you need help with a legal issue or nutrition concern. When you need summer camp research assistance or help with a budget or career assessment, GAIN is available 24/7.

Will MIT GAIN help me find child care near my home or near campus?

GAIN will help you find appropriate child care settings based on your family’s needs. Specialists will ask you questions about your location preference—in-home care, family vs. day care centers, price range, etc. They also will do searches for after-school care and summer camps. Based on your criteria, MIT GAIN specialists will research and send you a personalized referral list of licensed and screened child care providers, along with information on child care availability, cost, transportation, and other areas you note. This research and referral service is provided at no cost, but you are responsible for child care fees. MIT GAIN specialists also will help you find subsidies for child care if you are eligible.

Is the information I provide kept confidential?

All contact with GAIN is confidential. The MIT GAIN program is administered by an outside organization, KGA, Inc., a respected provider of Assistance Programs. GAIN’s staff never shares that you contacted them or any of your personal information without your permission. The only exceptions are those that KGA is required to report per state and/or federal law to protect public safety. These include: suspected child, elder, or vulnerable person abuse or neglect or someone reporting that they are potentially dangerous to themselves or someone else.

Is MIT GAIN available outside of Massachusetts?

GAIN is available to MIT graduate students and their household members anywhere in the United States.

Can I refer a friend or neighbor to GAIN?

GAIN is only for MIT graduate students and their household members.

This all sounds too good to be true. Can I test it?

GAIN specialists welcome you to try this personalized service. Call with any question, big or small, and get help right away. No matter what you are facing, GAIN’s staff will treat you with respect and empathy. They recognize the challenge of asking for help and understand that it can be difficult to make the first call for assistance. It is the goal of each GAIN staff member to make you feel supported and understood and to help you with guidance and resources.

What if I have further questions about MIT GAIN?

Just call GAIN at 844-MIT-GAIN (844-648-4246) or email info@MITGAIN.com, and a specialist will address your questions or concerns. The MIT Work-Life Center team also is available to answer your questions at 617-253-1592 and worklife@mit.edu