- Silence
What is it?
No response
What is the intent?
Maintain status quo
What are the impacts?
- Decreases confidence (long-term)
- Reduces performance (long-term)
- Creates surprise during performance appraisals
- Criticism (negative)
What is it?
Identifies behaviors or results that were undesirable, not up to standard
What is the intent?
Stop undesirable behavior/results
What are the impacts?
- Generates excuses and/or blame
- Decreases confidence
- Leads to avoidance
- Hurts relationship
Example: "You did a poor job running that meeting."
- Informative Advice
What is it?
Identifies behaviors/results that are highly regarded and specifies how to incorporate them in the future
What is the intent?
Shape or change behavior/results to improve performance
What are the impacts?
- Improves confidence
- Can improve relationship
- Improves performance
Example: "Let’s discuss what happens when the materials are completed on time and the effect that has on others. Let’s discuss ways to make certain they are on time."
- Reinforcement (positive)
What is it?
Identifies behaviors/results that were desired, up to or exceeding standards.
What is the intent?
Increase desired performance/results
What are the impacts?
- Increases confidence
- Improves performance
- Increases motivation
Example: "I appreciate how well done those letters are! They are neat, they have no errors, and they were sent on time. Thanks!"
