Contact Benefits

Contact Benefits

Our goal is to provide the best customer service available. We look forward to hearing from you.

For Retirement Counseling

On Campus
Reach us at benefits@mit.edu617-253-6151 or toll-free at 855-253-6151, Monday through Friday, from 9am to 4pm EST.

Lincoln Laboratory
Contact benefits@ll.mit.edu or call 781-981-7055.

For Information on Your Pension Plan Benefit

Access MIT Pension Plan (also known as the Basic Retirement Plan) information, make inquiries and request estimates and distributions by visiting PensionConnect or by calling the MIT Pension Service Center:

  • For callers in the U.S., Canada and Mexico: dial 855-464-8736 (855-4MITPEN) from 9am to 7pm EST.
  • For overseas callers (outside of U.S., Canada or Mexico): dial 858-703-3281 from 9am to 7pm EST.

For Information on Your MIT 401(k) Account

Get information about your account at Fidelity NetBenefits, or meet with an on-site Fidelity Investments representative in-person or by phone. To get started, visit http://getguidance.fidelity.com or call 800-642-7131.

Find Us or Call Us

MIT Benefits Office—Cambridge Campus

Mailing Address Office Location
& Delivery Address
Contact Information
MIT Benefits Office
Building NE49-5000
77 Massachusetts Avenue

Cambridge, MA 02139
MIT Benefits Office
Building NE49-5000
600 Technology Square
Cambridge, MA 02139
Telephone: (617) 253-6151

Toll Free: (855) 253-6151
Fax: (617) 253-2694

E-mail: benefits@mit.edu

Hours of Operation: Monday through Friday, 9am to 4pm EST.

Located on the 5th floor of Building NE49 (600 Technology Square) at the corner of Main and Portland streets. See location on a map.

MIT Benefits Office—Lincoln Laboratory

Building S2-170
244 Wood Street
Lexington: MA 02420-9108 

Telephone: (781) 981-7055
MIT Lincoln Laboratory is located in Building S2-170 at 244 Wood Street, Lexington, Massachusetts, which is approximately 14 miles northwest of Boston. See location on a map.